Job Description (January 2020)

Summary Statement:

The Box Office Associate works to advance Bay Street Theater’s ticketing sales and customer service. The Box Office Associate reports to the Box Office Manager.  The position requires a comprehensive approach to customer service and a detail oriented sales mentality. 

Bay Street Theater (BST) strives to be a home to the East End’s performing arts community, as well as a professional LORT summer theater festival.  The Box Office Associate maintains the BST culture of customer service for its audience members, subscribers, donors, and visiting artists. The Box Office enforces policies and practices that ensure the highest levels of customer experience.  The position requires strong communication and computer skills.


The Box Office Associate’s general responsibilities include:

  • Assist in all aspects of box office management, including tickets sales, tracking complimentary tickets, subscription management, and data entry utilizing PatronManager’s ticketing software
  • Work directly with the Box Office Manager to assist audience members in finding and purchasing tickets with the highest level of customer service
  • Assist customers with general questions about the theater
  • Assist customers with purchase, exchange or pick up of ticket orders
  • Act as the first point of contact for audience members looking to experience performances at Bay Street
  • Assist in the creation of daily tracking of ticketing reports and sales
  • Assist in the setup of all performances for ticketing links
  • Assist in managing the subscription template and series schedule
  • Assist in supervising the Box Office Intern
  • Assist in printing and disseminating tickets for will call
  • Process and file house seat orders and ticket winners
  • Assist in the reconciliation of daily income
  • Assist with calling/email campaigns to subscribers and single ticket purchasers
  • Assist house managers and volunteers as needed during performance preparation
  • Help to field questions received from website inquiries
  • Maintain record of all ticket buyer contact information
  • Provide Daily attendance list to Development as needed

Evening and weekend hours are required in conjunction with Bay Street’s performance calendar.

To apply: Please send a cover letter detailing interest in the position and a resume to with “Box Office Associate” in the subject line.


Job Description (October 2019) 

Summary Statement:

Bay Street Theater (BST) in Sag Harbor, NY seeks a General Manager.  This full-time salaried position is a high level leadership position who works closely with the Executive Director and Artistic Director in managing, steering and shaping the company in a time of exciting growth.  The General Manager is responsible for contracts, bookings, financials, HR and facilities oversight and oversees multiple departments within the organization.  This position requires an energetic professional who doesn't mind wearing multiple hats.


The General Manager’s general responsibilities include:

  • Programming management
  • Financial management
  • Operational & facilities management


For a full job description, please CLICK HERE.


Ideal candidates will have:

  • Education:  College BA or higher
  • Minimum of 5 years of experience in handling a wide range of management level areas
  • 3+ years experience as Assistant GM in a professional theater or similar capacity
  • Strong organizational, analytical, computer and research skills
  • Past experience with contracts and negotiations a must; payroll a plus
  • Strong organization skills with the ability to be flexible and enjoy the administrative challenges of supporting an office of diverse people
  • Ability to work effectively in a fast-paced team environment as well as on own
  • Proven ability to lead multiple teams simultaneously


The post requires some evening and weekend work in conjunction with the Bay Street production calendar.


To apply: Please send a cover letter detailing interest in the position with salary requirements and a resume to with “General Manager” in the subject line.